Overview
Internship opportunity within the UNDP Unit of Information and Technology Management (ITM) in Copenhagen, supporting UNDP Country Offices worldwide with ICT and Green Energy solutions.
Key Responsibilities
- Assist in providing Digital Platform Services to UNDP Country Offices.
- Assist with Smart Facility Projects coordination and document development.
- Assist in providing advisory support to UNDP Country Offices for ICT infrastructure implementation.
- Support the team in maintaining and upgrading Connectivity monitoring.
- Assist in promoting, testing and working with Cloud solutions.
- Assist in developing and implementing cloud-based Unified Communication System.
- Support developing Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools.
- Assist with Service management models including ITIL Best Practice and a Service Desk, Service Catalogue.
- Assist and contribute to Enterprise Architecture and Governance related areas.
- Assist the Smart Facilities Infrastructure Insights reporting platform development.
- Contribute to draft quality focused training material, procedures, instructions and templates.
- Assist the Unit in organizing internal and external conferences.
- Assist in the promotion of ITM’s overall ICT strategic framework and work plan.
- Assist the Business Development Group in hosting webinars and presenting/explaining ICT solutions.
Required Experience
- Knowledge in the following fields are required: Project and Programme Management, Project and Service Delivery, Internetworking, Network management, Microsoft collaboration tools, API programming and scripting, and Artificial Intelligence.
- Knowledge and experiences in Project and Programme Management lifecycle, and Successful Project and Service Delivery is a strong advantage.
- Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage.
- Knowledge in Unified communication (voice over IP technologies, Microsoft messaging platform, Cisco Call managers etc.) and Network Monitoring systems is an advantage.
- Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure, AWS or google apps is an advantage.
- Knowledge in developing API scripts and scripting languages is essential.
- Knowledge with network architecture and network monitoring systems is mandatory.
- Experience in managing and updating website content is an advantage.
- Experience with gathering, consolidating, and analysing data from databases and reports is an advantage.
- Interest in developing sustainable solutions for country offices, focusing on ICT, IoT, and renewable energy.
- Strong understanding of TCP/IP protocols, network routing, switching, and firewalls is essential.
- Strong knowledge of security protocols like firewalls, VPNs, IPSec, and access control lists (ACLs) is required.
- Familiarity with cloud networking concepts and potential for hybrid cloud deployments is a plus.
- Experience with Cisco, Meraki, HPE, Juniper enterprise network equipment and familiarity with NetOps and AIOps is valuable.
- Experience with opensource and enterprise NMS and NPM platforms is preferred.
- Familiarity with basic network operating systems like Linux or FreeBSD is essential.
- Basic Linux administration skills are required.
- Ability to write scripts (Bash, Python) to automate tasks and configuration management is essential.
- Strong analytical and problem-solving skills to identify and resolve network issues is essential.
- Awareness of common network security threats (malware, exploits, backdoors, DDoS attacks, phishing, botnets, etc.), and mitigation strategies is preferred.
- Understanding of Zero Trust Architecture principles like least privilege access, continuous verification, and micro-segmentation is a plus.
- Knowledge of zero trust implementation and security automation is a plus.
- Experience with security information and event management (SIEM) tools is a plus.
- Experience with security best practices for network design and deployments is a plus.
- Identify and assess potential security vulnerabilities in managed devices, networks, and applications.
- Stay updated on the latest network security vulnerabilities and implement proactive patching and mitigation strategies.
- Regularly conduct penetration testing and vulnerability assessments to identify and address weaknesses in the managed network systems.
- Ensure adherence to relevant industry security standards and regulations.
- Develop and deliver security awareness training programs for developers and operational teams to foster a culture of security within the organization.
- Knowledge of SATCOM/NGSO and emerging space technologies such as StarLink, SatCube, OneWeb, Kuiper, Skyloom, Myriota, Hiber, Kepler, GATR terminals, Freefall Aerospace Inflatable Antenna, Lynk, AST SpaceMobile, Sat to Cell services, etc. (and other new rapid deployable SATCOM/NGSO solutions) is an advantage.
- E1/SIP Trunks and VoIP solution integrations with MS Teams, Zoom, CUCM, etc. are an advantage.
- Experience with Rapidly Deployable Communications Solutions for Private 5G/4G LTE Deployments is a plus.
- Experience in developing technical documents for Design, Installation, Operations and Maintenance is essential.
- Experience in developing project related documents such as Business Case, Scoping and Proposal, Terms of References, Scope of Work, Presentations, Reports, etc. are essential.
- Excellent written and verbal communication skills to document solutions and collaborate with team members is essential.
Qualifications
- Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:
- Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
- Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
- Have recently graduated with a university degree (as defined in (a) and (b) above) in the field of IT Technician/Software Developer, Computer Science, Electrical Engineering and, if selected, must start the internship within one-year of graduation;
- Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.
