Overview
The Digital Platform Coordinator will play a central role in the continued development and implementation of digital solutions within the Ministry of Labour and Social Protection, focusing on technical architecture, strategic direction, business process alignment, and digital systems integration.
Key Responsibilities
- Guide overall solution architecture and ensure compliance with national digital standards.
- Develop and validate technical requirements and system designs.
- Supervise development work and promote best practice Software Development Life Cycle (SDLC) processes.
- Coordinate testing, quality review, and handover of technical deliverables.
- Support infrastructure provisioning, deployment, and secure system operations.
- Advise on data structures, integrations, and system modernization needs.
- Provide business analysis expertise to guide the development and enhancement of eSocial modules.
- Develop workflow diagrams based on a comprehensive set of user stories.
- Devise module implementation Gantt charts and monitor adherence to project milestones, development budgets, and quality assurance standards.
- Provide continuous feedback and recommendations for improvement based on user testing and post-implementation insights.
- Review and assess the outputs of external IT development contractors.
- Define data security, access control, and privacy requirements.
- Collaborate with beneficiary institutional stakeholders to identify and document detailed business and technical requirements.
- Review the legislative framework, background documents and relevant strategies or policies.
- Translate institutional processes and reform goals into system features, user stories, and functional specifications.
- Conduct stakeholder interviews to understand current data challenges and formulate recommendations.
- Identify key use cases and user stories for data integration and analytics.
- Ensure that proposed workflows and system functionalities reflect real user needs and enhance administrative efficiency.
- Prioritize eSocial features based on institutional urgency, user feedback, and integration dependencies.
- Supervise and coordinate the activity of the Development Unit engaged by the Project.
- Serve as a liaison between IT development teams, institutional users, and MLSP IT departments.
- Facilitate coordination among UNDP, the Ministry and subordinate agencies.
- Support change management and onboarding processes.
- Maintain consistent engagement with stakeholders throughout all development and deployment stages.
- Coordinate with external state institutions and agencies involved in the digitalization process.
Required Experience
- Minimum 2 years (with Master’s degree) or 4 years (with Bachelor’s degree) of progressively responsible relevant experience (at the national or international level) in project delivery of IT or digital transformation products.
- Proven track record of successfully managing/coordinating and delivering complex IT projects, in the public or private sector.
- Minimum experience of 2 (two) years in project management methodologies (such as Agile, Scrum,) and tools (such as JIRA, Asana etc.)
- Practical, applied knowledge of Moldova’s e-Governance ecosystem (specifically MConnect and MSign integration).
- Applied knowledge of modern programming languages (.NET, Java) and frameworks, as well as API management, database architecture, cloud environments, and CI/CD pipelines.
- At least 1 prior assignment related to the thematic areas of social protection, labour or employment.
- Experience in working, liaising, and collaborating with UN agencies, governments, NGOs, civil society organizations, and public international organizations.
Qualifications
- Advanced university degree in Social Sciences, Business Administration, Economics, Computer Science, Engineering, or related field(s); OR
- A first-level university degree (Bachelor’s degree) in the areas mentioned above in combination with an additional two (2) years of qualifying experience.
