Overview
The Senior HR Specialist – Employee Listening & Engagement plays a critical role in shaping the organization’s employee listening and engagement strategy and translating employee voice into informed business and workforce decisions.
Key Responsibilities
- Drive the enhancement of the organization’s employee listening and engagement strategy.
- Integrate pulse surveys, life cycle surveys, 360 degree feedback assessments, and other experience data into a cohesive listening framework.
- Lead the design, implementation, facilitation, analysis, and reporting of employee engagement and listening initiatives.
- Manage and deliver annual, bi annual, and life cycle employee listening activities.
- Develop and implement post survey initiatives.
- Contribute to the development and facilitation of training related to employee listening, engagement, and action planning practices.
- Provide direction and oversight to external consultants and vendors.
- Monitor and assess the effectiveness of employee listening and engagement programs.
- Build and maintain strong working relationships with business leaders, WBG HR colleagues, and key internal stakeholders.
- Engage with external peer organizations.
- Prepare and deliver clear, high quality communication materials for staff and managers.
- Conduct focus groups, interviews, and engagement sessions with stakeholders.
- Participate in special projects and perform other related duties, as assigned.
Required Experience
- Minimum of eight (8) years of relevant professional experience.
- Proven expertise leading HR and talent management practices, with a strong focus on employee engagement and listening approaches.
- Demonstrated experience designing and delivering employee listening mechanisms (e.g., engagement surveys, pulse surveys, focus groups, one on one interviews).
- Strong change management capabilities.
- Strong analytical, critical thinking, and problem solving skills.
- Superb project management, planning, coordination, and organizational skills.
- Strong learning agility and curiosity.
- Strong results orientation, initiative, and responsiveness.
- Demonstrated ability to manage multiple priorities, meet tight deadlines, and maintain attention to detail.
- Ability to interact confidently with senior management and build effective, trusting working relationships and partnerships at all levels of the organization.
- Knowledge of data governance, confidentiality, and ethical considerations related to employee listening and feedback processes.
Qualifications
Master’s degree in Human Resources, Business Administration, Behavioral Sciences, Organizational Development/Behavior, or a related field.
