Overview
The ICT Officer will supervise and coordinate Information Technology and Communications (ICT) operations in the Country Office, ensuring timely and accurate provision of ICT solutions and services.
Key Responsibilities
- Supervise and coordinate ICT Unit activities.
- Liaise with CO management and field operations for ICT solutions.
- Act as ICT business relationship and cybersecurity local liaison.
- Provide technical support and train the CO’s ICT Team.
- Contribute to CO’s ICT documentation, including SOPs, Business Continuity Plan, and Disaster Recovery Plans.
- Contribute to service improvement assessments and provide recommendations.
- Maintain and check technical specifications for ICT procurement.
- Liaise with CO’s Supply Chain Unit on ICT provision.
- Act as the Focal Point for cybersecurity defense and incident response.
Required Experience
- Two years of relevant professional experience with a Master’s degree; or four years of relevant professional experience with a University degree.
- Experience in overseeing and managing the implementation and administration of Microsoft Windows and serverless network environments (LAN/WAN) and first-level network/desktop support in a large international organization.
- Experience in a supervisory role and management of ICT functions in an international organization or an international agency in a field location, supporting emergency, complex/post-conflict Country Office.
- Experience in planning, design, development, implementation, and maintenance of computer information systems.
- Knowledge and demonstrated experience in cybersecurity compliance and security implementation and maintenance, database information systems and data processing tools.
- Knowledge of web-based development and other development tools and reporting.
- Good knowledge and experience in Microsoft 365 cloud-based applications and technologies.
- Experience providing policy advice to senior managers on systems development.
Qualifications
- Master’s degree in Computer Engineering, Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution; or University degree in the above fields.
- Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.
