Overview
Support the design and implementation of the overall Case Management program, responsible for coordination, supervision, and support for case workers and service providing agencies.
Key Responsibilities
- - Support Case Workers from SC and partners.
- - Maintain transparent and diplomatic collaboration with Government of UKRAINE.
- - Ensure case management services and alternative care are provided in line with the SCI Ukraine and CPSS/IA Case Management Guidelines and Standards.
- - Support outreach and awareness raising activities.
- - Oversee the appropriate identification and screening, as well as follow up and monitoring, for foster families/alternative family-based care.
- - Develop performance objectives with all Case Workers and provide regular feedback, one-to-one supervision meetings and performance reviews.
- - Conduct regular case file audit and check that protocols and principles are respected.
- - Review the case planning and follow up of cases.
- - Provide technical support to Case Workers on complex child protection cases.
- - Facilitate weekly case management meetings.
- - Review staff caseloads.
- - Monitor timescales for response, decision-making, placement, follow-up and review.
- - Ensure internal referral mechanisms are in place.
- - Review and analyze trends in the caseload.
- - Provide information to the IDPs families on the move.
- - Support the Child Protection/MHPSS Coordinator in identifying training needs.
- - Promote and facilitate case /workers access to support to their own wellbeing.
- - Ensure that major challenges encountered by CM team are flagged early and addressed.
- - Support on and keep up-to-date a map of existing services.
- - Build collaborative relationships with organization and service providers.
- - Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
- - Assist with the recruitment of Caseworkers.
- - Supports implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans.
- - Ensure constant and transparent communication and collaboration with relevant stakeholders.
- - Ensure that Case Workers respect confidentiality and follow ethical guidelines.
- - Ensure that files, registers and computer databases are used in an appropriate and correct manner.
- - Work with the CPIMS Officer for the implementation of the Inter-Agency Child Protection Information Management System.
- - Ensure the case management tracker is kept up-to-date.
- - Ensure accurate case files are completed and that case management forms are utilised appropriately.
- - Work closely with the monitoring and evaluation team, provide support to develop and implement appropriate monitoring, evaluation and learning systems.
Required Experience
- - At least 1 years’ experience within a development organization.
- - At least 6 months experience in the field of Case Management or child protection in general.
- - Most relevant areas experience include: Child protection, case management and child rights.
- - Experience working with vulnerable and at-risk groups.
- - Experience in managing field staff.
- - Experience in providing/ facilitating training, meeting.
Qualifications
- Bachelor's degree in social work, social sciences, or another relevant discipline.
