Overview
This position will lead the adoption and effective use of the Forum's core digital and AI-enabled products across internal teams and external users, while continuously identifying opportunities to streamline workflows through practical automation.
Key Responsibilities
- Drive adoption of core digital and AI products by enabling users through practical, use-case-based change management, including targeted sessions, clear guidance, and self-service resources.
- Actively manage a community of internal AI champions to drive innovation and foster cross-functional adoption.
- Act as a primary point of contact for user questions and feedback, ensuring efficient adoption and continuous improvement of the user experience.
- Identify opportunities to simplify repetitive tasks by building lightweight workflows and digital agents, while guiding users to develop their own automation.
Required Experience
- 5+ years of relevant experience in Technology and Digital Enablement, with recent focus on AI products and solutions.
- Proven experience in digital adoption, user enablement, and cross-functional collaboration, with a consistent focus on practical impact.
- Proven ability to analyze, redesign, and improve business workflows
- Advanced hands-on expertise with AI tools to design agents and streamline workflows.
- Deep familiarity with platforms such as Slack, Salesforce, Custom GPTs, and Claude, with the ability to optimize usage and drive scalable adoption.
- Active tracking of emerging trends and new products in technology, with proven experience enhancing existing workflows and products accordingly.
Qualifications
• Bachelor’s or advanced university degree in a technical or other relevant field
