Overview
The role focuses on monitoring, quality assurance, process optimization, and risk identification related to medical clearances, sick leave, and associated medico-administrative workflows.
Key Responsibilities
- Maintain end-to-end visibility of the medical clearance pipeline.
- Monitor status of cases and proactively follow up.
- Ensure submissions meet minimum documentation and quality standards.
- Identify recurring issues and implement corrective actions.
- Serve as regional focal point for coordination.
- Support implementation of sick leave processes.
- Monitor patterns, trends, and prolonged absences.
- Establish and maintain a tracking mechanism for sick leave cases.
- Support early identification of health risks.
- Ensure consistency, completeness, and accuracy of medico-administrative documentation.
- Conduct periodic quality checks and validation reviews.
- Maintain audit-ready documentation systems.
- Promote adherence to confidentiality and data protection principles.
- Adapt and implement field-appropriate workflows and guidance.
- Identify inefficiencies and bottlenecks and recommend solutions.
- Develop and maintain simple tools.
- Contribute to harmonization of medico-administrative practices.
- Act as key coordination point between COs, HR, Medical Unit, and stakeholders.
- Provide clear guidance and support to COs.
- Facilitate resolution of medico-administrative issues.
- Support onboarding and orientation of staff.
- Identify and escalate critical or sensitive cases.
- Support monitoring of Duty of Care risks.
- Provide inputs to Medical Officers and management.
- Maintain and oversee accurate medico-administrative data systems.
- Develop and maintain dashboards and reporting tools.
- Produce regular analytical reports.
- Support health risk assessments and planning.
- Provide targeted support for medical travel documentation and referral/MEDEVAC coordination.
- Perform other related duties as required.
Required Experience
- At least three years of experience in healthcare, UN or NGO deep field experience.
- Exercises process ownership and oversight across multiple duty stations.
- Performs quality assurance, risk monitoring, and system strengthening functions.
- Provides decision-support through analysis and reporting.
- Requires independent judgment, coordination, and problem-solving beyond transactional tasks.
Qualifications
- Completion of secondary school education.
- A post-secondary certificate in the related functional area and preferably supplemented by a university degree.
