Overview
Consultant role focused on driving Agile methodology adoption, process compliance, and delivery governance across technology teams. The purpose is to enable consistent ways of working, ITSM alignment, and data-driven management reporting.
Key Responsibilities
- Facilitate and govern all Agile ceremonies - sprint planning, standups, retrospectives, PI Planning, and reviews ensuring process consistency and compliance across teams
- Define, document, and enforce Agile process standards and governance frameworks aligned to SAFe principles and organisational delivery expectations
- Drive ITSM process compliance by embedding ServiceNow workflows, change management, and incident practices into the team's Agile operating rhythm
- Lead Agile adoption initiatives - design onboarding programmes, run coaching sessions, and track adoption metrics across teams to increase maturity over time
- Build and maintain management dashboards and reporting artifacts not limited to sprint velocity, PI progress, capacity utilisation, and delivery health metrics for leadership visibility
- Identify process gaps and non-compliance patterns; define corrective actions and track resolution to closure
- Serve as the Agile governance champion continuously refining ways of working, facilitating retrospectives at programme level, and embedding a culture of continuous improvement
Required Experience
- Master's degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience.
- Demonstrated experience defining and governing Agile processes and frameworks in a SAFe or scaled Agile environment
- Proven track record of driving Agile adoption across teams — including coaching, maturity assessment, and measurable improvement in delivery practices
- Hands-on experience with ITSM platforms such as ServiceNow, including change management, incident management, and process compliance workflows
- Strong analytical skills with the ability to design and maintain dashboards and management reports that translate delivery data into actionable insights
- Experience facilitating Agile ceremonies at both team and Programme level, with the ability to drive alignments across multiple workstreams
