Overview
The E T Consultant (Device Lifecycle And Experience Analyst – Device Provisioning Coordinator) will perform device provisioning activities and support the implementation of annual investment plans for PCs.
Key Responsibilities
- Performs device provisioning activities for PC, Mobile and Print including procurement, product receipt, inventory management, user request processing, logistics and user communication
- Coordinates device request distribution within the internal team with critical focus on XLA
- Supports implementation of annual investment plans for PCs
- Serves as the device provisioning point of contact for ITSDX service and product leads, HQ and CO TS Staff.
- Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation and relevant data feed from vendor systems into WBG systems
- Create and manage modern inventory management tool for PC, Mobile and Print
- Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with pre-defined XLAs
- Writes and updates standard operation procedures for relevant products and services
Required Experience
- Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
- Experience in logistics, request and incident management systems, inventory management, vendor relationship management
Qualifications
• Bachelor’s or Master’s degree
