Overview
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.
Key Responsibilities
- Carry out system and hardware maintenance tasks.
- Monitor technology reliability, identify user needs, analyse data and produce accurate reports.
- Resolve queries independently, escalating if required.
- Provide standard technical training to end users.
- Provide guidance and training to junior colleagues.
- Support the co-ordination of new application implementation.
- Draft standard material such as end-user and technical documentation.
- Implement improvements to methods and processes within the IT division.
- Coordinate installation and maintenance of telecommunications systems and equipment.
- Coordinate a team of IT staff.
- Follow set emergency response processes and procedures.
Required Experience
- 6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations.
- Has experience analysing service management results and development service enhancement recommendations.
- Has participated in business process re-engineering efforts and identified service management improvements.
- Has experience participating in country office procurement/budgeting process.
Qualifications
Completion of secondary school education. A post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related functional area. IT certifications like Microsoft, Cisco and ITIL are also desirable.
