Overview
To support the delivery of efficient and effective IT and Telecommunications (TC) services, and development of IT Solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
Key Responsibilities
- Record, classify, and track all TEC support requests and incidents.
- Update ticket details with troubleshooting steps and escalate unresolved issues.
- Follow up to ensure timely closure.
- Provide first-line TEC support to staff.
- Troubleshoot issues with PCs, printers, Wi-Fi, and Office 365.
- Support conference room TEC setups, including Teams conferencing.
- Assist in onboarding/offboarding staff.
- Assist with installation and configuration of TEC equipment.
- Support network issues including LAN, Wi-Fi and VPN.
- Provide remote TEC support to Kigoma, Arusha and Mtwara.
- Assist with preparing TEC equipment for dispatch to the sub-offices.
- Perform any other duties as assigned.
Qualifications
University Degree in Information Technology, Computer Science, Engineering or other relevant field.
