Overview
The role supports Microsoft 365 service delivery and automation initiatives to ensure seamless collaboration tools and drive efficiency through innovative solutions.
Key Responsibilities
- Manage, administer, and optimize the Microsoft 365 suite, including Teams, SharePoint Online, and Exchange Online.
- Oversee site administration and governance.
- Leverage Microsoft Graph API to enhance platform automation, integration, and reporting capabilities.
- Contribute to the design, development, and implementation of scalable platform solutions.
- Participate in platform design reviews.
- Collaborate with cross-functional teams to define platform requirements.
- Design and deliver automation solutions using Power Platform and PowerShell.
- Support the evaluation and integration of new technologies.
- Deliver and support email security, compliance, and governance solutions within Microsoft 365.
- Work closely with security teams to implement and maintain platform security controls.
- Assist with vulnerability assessments and contribute to remediation planning.
- Monitor platform performance, troubleshoot issues, and ensure high availability.
- Conduct regular platform assessments.
- Provide operational support for the M365 platform by managing and resolving incidents and service requests.
- Develop and maintain Power BI dashboards.
- Support project delivery, including implementation of activities, documentation, and transition to operations.
- Engage stakeholders to gather requirements, provide updates, and ensure successful adoption of platform solutions.
Required Experience
- Proven experience as a seasoned Exchange Online Administrator and Microsoft Office 365 SaaS solution applications such OneDrive, Yammer, Teams, SharePoint to maintain stable and effective platform.
- Configuring, maintaining & supporting Microsoft Office 365 productivity tools.
- Experience with securing Microsoft 365 platform.
- Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.
- Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example in IT field: Bachelor’s Degree with min 1 year of related work experience).
- 3+ years Microsoft 365 administration expertise.
- Strong background in email security and compliance.
- Programming skills (PowerShell, Python, Power Platform).
Qualifications
- Microsoft 365 Certified: Teams Administrator Associate, Messaging Administrator Associate, Security Administrator Associate, Microsoft Fundamentals.
- ITIL V4 Foundation.
- SAFe Practitioner.
- Cloud Engineer Certification (AWS/Azure/GCP/OCI).
- DevOps Engineer Certification (AWS/Azure/GCP/OCI).
