Overview
The Service Engineer defines and manages scoping, requirements definition, and prioritisation activities for IT initiatives. The role also involves planning and driving systems development projects and providing technical expertise for system configuration and integration.
Key Responsibilities
- Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.
- Contributes to selecting the requirements approach.
- Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.
- Plans and drives systems development projects which support the organisation's objectives and plans.
- Selects, adopts and adapts appropriate systems development methods, tools and techniques.
- Provides technical expertise to enable the configuration of system components and equipment for systems testing.
- Collaborates with technical teams to develop and agree system integration plans and report on progress.
- Supports management of assigned IT and operational assets across the C4ISR environment.
- Supports accurate asset tracking, lifecycle management, and optimization of resources to support mission-critical systems.
- Oversees configuration management processes for infrastructure components and systems.
- Ensures that configurations are identified, documented, and maintained to enable system integrity, traceability, and controlled changes across the IT environment.
- Supports the end-to-end change control process, including the assessment, approval, and implementation of modifications to systems or infrastructure.
- Ensures that all changes are evaluated for risk, tested, and deployed with minimal disruption to operations.
- Supports coordination and oversight of the release and deployment of assigned new systems, software, and updates.
- Enables successful delivery into production environments while maintaining stability and performance through proper planning, testing, and communication.
- Supports development and maintenance of secure and reliable communication systems supporting operational effectiveness.
Required Experience
- 2 years post-related experience with a Bachelor's degree, or 6 years extensive and progressive expertise in duties related to the function of the post without a degree.
- Recent experience in Project management of C4ISR acquisition and/or development projects for a large organization.
- Experience in planning, design, system engineering and implementation of military or other C4ISR systems.
- Experience in Project Management tools, managing cost and labour.
- Experience in identifying and assessing new and emerging technologies and their adoption into larger systems.
Qualifications
A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline.
