Overview
Supports Regional Operations Managers, Cluster and Area Programme Managers, and Project Managers in delivering timely, compliant, and staff-centred Human Resource services. The role provides day-to-day support in various HR functions across assigned regional and project locations.
Key Responsibilities
- Provide day-to-day guidance on people-related matters.
- Interpret and apply P&C policies, employment terms, procedures, and staff care standards.
- Provide initial support on employee relations concerns and escalate cases.
- Support annual workforce planning.
- Coordinate recruitment logistics and interview documentation.
- Facilitate structured onboarding and probation follow-up.
- Manage internship and national service processes.
- Coordinate the regional performance management calendar.
- Coach managers and staff on performance documentation and contract processes.
- Consolidate learning and development needs.
- Track and report staff participation in training.
- Coordinate leave administration.
- Support staff wellbeing, social activities, and engagement initiatives.
- Coordinate staff engagement and pulse check surveys.
- Provide routine guidance on benefits and total rewards.
- Support staff access to medical guidance and staff care resources.
- Maintain employee files, P&C trackers, and Workday records.
- Follow up on P&C field audit findings and risk mitigation actions.
- Ensure safeguarding policy acknowledgements and training evidence are documented.
- Support staff and managers in understanding safeguarding responsibilities.
- Protect confidential employee information.
- Prepare and submit P&C operations reports.
- Support P&C planning meetings and initiative tracking.
- Consolidate data, lessons, and staff issues for decision-making.
- Maintain organised P&C records, templates, and evidence files.
- Build effective working relationships with staff and internal teams.
- Liaise with external agencies on routine P&C matters.
- Represent World Vision professionally.
- Provide administrative and logistical support for P&C meetings and trainings.
Required Experience
At least three (3) years of relevant experience in Human Resources or People & Culture, preferably in an NGO, project or multi-location operating environment. Experience supporting employee relations, recruitment, onboarding, performance management, learning and development, staff wellbeing, HR reporting and compliance.
Qualifications
Minimum of a Bachelor's degree in Human Resources Management, Business Administration, General Management, Social Sciences or a related field.
