Overview
The ICT Associate supports a portfolio of electromechanical and automation infrastructure systems, and Industrial IoT systems to maintain optimal environmental conditions for telecommunications and IT equipment, ensuring operational resiliency and business continuity for Data Center clients.
Key Responsibilities
- Perform, support and coordinate preventive and corrective maintenance to ensure the reliability, safety, and optimal performance of data centre infrastructure.
- Monitor infrastructure systems, analyze alarms and trends, identify faults, and implement corrective actions or escalate as required.
- Support the installation, testing, configuration, and commissioning of critical infrastructure equipment.
- Install and maintain physical access control systems.
- Carry out diagnostics, testing, and fault isolation on electrical distribution systems.
- Support energy efficiency initiatives and power quality monitoring.
- Assist in the operation, maintenance, and integration of renewable energy solutions.
- Install, configure, and maintain IoT/OT hardware.
- Configure and support industrial communication protocols and manage data ingestion/tag mapping.
- Contribute to the implementation of cybersecurity best practices and system hardening within the OT environment.
- Perform basic server maintenance and assist with database and API integrations for IoT/OT applications.
- Support data validation and basic quality checks for sensor readings, tags, alarms, and dashboards.
- Support engineers in developing conceptual designs documentation, technical specifications, Scopes of Work (SOW), Bills of Quantities (BOQ/BOM), and cost estimates.
- Assist in preparing solicitation documents for infrastructure procurements and participate in the technical evaluation of vendor proposals.
- Participate in site surveys, feasibility studies, technical reviews, and commissioning activities.
- Provide specialized technical support, troubleshooting, and training for IoT/OT and infrastructure systems deployed in field missions.
- Undertake official travel to field missions and remote locations to lead or assist in assessments, installations, and system commissioning.
- Provide basic guidance and knowledge transfer to mission personnel on the use and troubleshooting of deployed monitoring equipment.
- Participate in on-call duty rosters to respond to critical infrastructure and OT system failures.
- Maintain centralized, accurate technical records, maintenance logs, configuration baselines, and inventory equipment.
Required Experience
Relevant experience is defined as experience in electrical engineering, industrial engineering, or infrastructure systems support or related areas. Practical experience in working with Internet of Things (IoT), Operational Technology (OT), Industrial Control Systems (ICS), and Supervisory Control and Data Acquisition (SCADA) systems is required. Experience in maintenance, monitoring, and troubleshooting of electrical and industrial infrastructure systems is required. Experience in monitoring and maintenance of fuel management systems, water monitoring systems, or similar infrastructure monitoring platforms is desirable. Experience with industrial communication protocols (e.g., Modbus, LoRa, BACnet, MQTT, OPC-UA) is desirable. Demonstrated ability to collaborate effectively with multidisciplinary teams and stakeholders.
Qualifications
Secondary school diploma (or equivalent) with 6 years of relevant experience OR A technical/professional diploma preferably in industrial engineering, electrical engineering, computer science or any other related field with 4 years of relevant experience OR Bachelor’s degree (or equivalent) preferably in industrial engineering, electrical engineering, computer science or any other related field with 2 years of relevant experience. Desired Certification in Automation, SCADA systems, IoT/OT platforms, Industrial 4.0, AutoCAD
