ICT Specialist

Overview

The ICT Specialist will provide advanced technical architecture support for Inspira, contributing to the design, enhancement, optimization, and maintenance of PeopleSoft modules and related system components. The role involves designing and implementing AI-enabled solutions for talent management and performance management.

Key Responsibilities

• Provides advanced technical architecture support for Inspira, contributing to the design, enhancement, optimization, and maintenance of PeopleSoft modules, customizations, workflows, and related system components.
• Designs and implements AI-enabled solutions for Talent Management, Performance Management, and other Inspira modules, utilizing machine learning, natural language processing, automation, and emerging technologies.
• Develops, enhances, and maintains complex PeopleSoft components, including PeopleCode, Application Engines, Component Interfaces, and Integration Broker, while performing advanced SQL tuning, performance optimization, and troubleshooting.
• Designs, develops, and supports APIs and system integrations across enterprise platforms, ensuring secure, scalable, and reliable data exchange.
• Engages with stakeholders, business teams, and technical counterparts to gather, analyze, and validate requirements, and design technical solutions.
• Designs and implements monitoring tools, dashboards, and performance indicators to proactively monitor and evaluate Inspira system performance and operational effectiveness.
• Reviews and optimizes support and escalation procedures, coordinating technical and business stakeholders to improve operational efficiency, issue resolution, and user satisfaction.

Required Experience

Relevant experience is defined as experience in the analysis, design, development, implementation, and maintenance of enterprise information systems. Experience in the functional and technical administration, enhancement, and support of enterprise resource planning (ERP) and talent management systems, such as Inspira or Umoja. Experience in implementing technology solutions, integrating enterprise applications and data flows, and preparing functional and technical documentation. Experience in ERP solution architecture and Human Resources Management Systems (HRMS), including requirements analysis, solution design, testing, deployment, and support across the system development lifecycle, is required. Desired: Experience in successfully implementing digital transformation initiatives, including managing the full lifecycle development of complex systems using PRINCE2 methodologies. Experience in the development and configuration of ERP Solutions in the area of human resources management systems, including modules such as talent management, performance management and learning management, integrations, and data flows are required. Experience in applying emerging technologies, data analytics, and design thinking to enhance system usability, efficiency, and inclusivity. Experience supporting cross-functional teams and collaborating with stakeholders. Exposure to the software development process of the United Nations Common System.

Qualifications

An advanced university degree (Master's or equivalent) preferably in information technology, computer science, engineering, statistics , or other related field with 5 years of relevant experience is required OR A first-level university degree (Bachelor’s degree or equivalent) preferably in the above-mentioned fields of study, with 7 years of relevant experience. Desired: Certification in PRINCE2 Certification in Artificial Intelligence and Machine Learning

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