Overview
The Senior Medical Assistant oversees the Call Centre and Data Processing/registration teams in the Migration Health Assessment Centre (MHAC) in Lagos, Nigeria. The role involves performing routine administrative functions, handling inquiries, and providing assistance to migrants.
Key Responsibilities
- Organize the Medical Assistants Roster and assign various duties in the unit as well as actively participate in day-to-day scheduling;
- Develop and keep up-to-date MHAC’s Standard Operating Procedures (SOP’s);
- Supervise and train Medical Assistants in compliance to the MHAC Medical Assistants’ SOPs;
- Assist in analysis of various tools pertaining to migrant flow and satisfaction in MHAC – including active monitoring of scheduling trends.
- Prepare medical forms, laboratory labels, serology code books, chest x-ray labels and daily scheduling of MHD health assessments.
- Ensure that reception area is well organized and presentable at all times.
- Provide accurate information and answers to telephone and/or walk-in queries from applicants regarding their schedules and direct as required.
- Assist in improving the integrity of customer care work by proposing key fraud prevention measures.
- Receive all completed medical deferrals/furtherance, x-rays and other documents from MHD, update the reception of the same in the database and forward to the migration health physician for clearance.
- Oversee the completion of medical forms, DNA packages and other medical documents and ensure they are transmitted to relevant partners, either by electronic means or by courier services.
- Verify that correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
- Updating MHD information on the country MHD Website.
- Prepare and submit monthly statistics on Health Assessments performed by MHD.
- Prepare correspondence to respond to queries in respect to relevant matters of the MHAC.
- File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
- Prepare purchase request forms for procurement of equipment and working materials for MHD.
- Data management follow-up including the creation of queries to retrieve information from the database and responding to various follow-up needs;
- Participate in mobile health assessment missions in the Region to provide IT/Database support.
- Provide Database/data processing support to the Region and other MHD locations as needs arise.
- Suggest improvements to strengthen internal control mechanisms; provide inputs for new procedures to complement and/or adapt existing instructions in an effort to achieve streamlining efficiencies.
- Perform such other duties as may be assigned.
Required Experience
- University Degree with at least four years of relevant working experience. Secondary School Diploma with at least six years of relevant working experience.
- Experience in managing large dynamic teams, with a customer service, IT or administrative background; Knowledge of data management principles; Certificate in IT/Data entry is an advantage; Knowledge of customer care; High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset; In-depth use of MS office applications, data collection and manipulation; Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and, Previous working experience with NGOs or international organizations is an added advantage.
Qualifications
University Degree or Secondary School Diploma.
