Overview
Provide Information Communications and Technology (ICT) support and guidance to the IOM Tunis Country Office, resolving technical issues and maintaining ICT services.
Key Responsibilities
- Provide up to tier 2 level ICT technical support to end users.
- Coordinate specialized end user support by managing the full lifecycle of assigned ICT issue tickets.
- Provide support and assistance in the implementation, configuration and upgrades of ICT network infrastructure and systems.
- Implement and monitor compliance in accordance with IOM ICT standards, policies and guidelines.
- Administer IOM Tunis ICT services/solutions.
- Work with the administration of Azure/Intune for compliance.
- Provide and facilitate end-user training and business process guidance.
- Create and maintain comprehensive documentation and reference materials for implemented ICT systems.
- Maintain an up-to-date record of ICT hardware and software asset records.
- Support in access control management.
- Implement IOM’s Data Protection Principles into all IT/IS solutions.
- Immediately escalate any ICT problems or issues to IMT officer.
- Implement the ICT Business Continuity Plan (BCP) and Disaster Recovery Plans.
- Administer endpoint security and compliance solutions.
Required Experience
Demonstrated experience in Microsoft M365 Applications and Windows operating system; Has experience with offices support for LAN infrastructure, Active Directory domain environment and Windows- based servers, Windows Server, Microsoft Azure and desk support; Relevant experience in ICT systems including Database/System Management, or a combination of study, training, and professional work in a related field preferably in the Humanitarian or Development Fields; Previous work experience in international organizations and service industry companies would be an advantage.
Qualifications
Bachelor’s degree in Computer Science, Engineering or a related field from an accredited academic institution with four years of relevant professional experience; or High School diploma with six years of relevant professional experience.
