Overview
Internship opportunity supporting UNDP Country Offices with ICT solutions, focusing on communication and collaboration tools.
Key Responsibilities
- Work on Telephone Request and Cell Phone Ordering.
- Support Video Conferencing service for UNDP offices.
- Resolve video conferencing issues for live calls.
- Schedule conferences using a centralized administration system.
- Test new software/firmware updates and push firmware updates to video codecs.
- Monitor conference performance and statistics using cloud portal.
- Take corrective action to resolve issues.
- Participate in production integration of new sites.
- Update documentation and train local site support.
- Provide guidance and training to staff members on MS Teams and Zoom.
- Prepare and publish internal documentation and knowledge base articles.
Required Experience
- Knowledge in networking and network security (TCP/IP, NAT, firewalls), video conferencing, cloud telephone.
- Knowledge in Microsoft collaboration and productivity Tools: Microsoft Teams Microsoft Word, Excel and PowerPoint.
- Knowledge of communications and collaboration platforms, particularly video conferencing platforms.
- Knowledge of scripting languages is an advantage.
- Knowledge of web standards and technologies is an advantage.
- Experience with gathering, consolidating, and analysing data from different sources is an advantage.
Qualifications
- Bachelor's Degree
- Applicants must be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
- Applicants must be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
- Applicants must have recently graduated with a university degree and, if selected, must start the internship within one-year of graduation;
- Applicants must be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.
