Overview
The Program Assistant will provide administrative, operational, and program support to the IFC Country Office in Ghana, ensuring smooth office operations and effective delivery of IFC's work program.
Key Responsibilities
- Provides full support to the IFC Country Office in Ghana, including administrative, logistical, operational, and coordination support for assigned departments.
- Manages calendars, meeting schedules, mission arrangements, and day-to-day workflow for assigned teams.
- Coordinates internal and external meetings, workshops, missions, client engagements, and office events.
- Liaises with internal service units, regional and headquarters teams, government counterparts, private sector clients, development partners, and other external stakeholders.
- Drafts, formats, edits, and proofreads routine correspondence, briefing materials, reports, presentations, meeting notes, and other documents.
- Maintains and organizes electronic and paper files, shared drives, SharePoint folders, contact lists, distribution lists, office records, and other knowledge-management resources.
- Supports task teams by tracking assigned deliverables, project milestones, mission schedules, action items, and work program deadlines.
- Provides support for procurement, travel, consultant processing, budget monitoring, invoice tracking, payments, office logistics, and other administrative processes.
- Assists with onboarding, visiting mission support, office orientation, workspace coordination, access requests, and general helpdesk support for staff, consultants, and visitors.
- Uses Microsoft Office, Teams, SharePoint, and other relevant WBG systems to prepare, process, file, and track documents, communications, and administrative requests.
- Exercises judgment in responding to routine and non-routine requests, conducting file searches, resolving administrative issues, and escalating matters appropriately.
- Contributes to a collaborative, client-focused, and inclusive Country Office environment by supporting office-wide initiatives, communications, knowledge-sharing activities, and other ad hoc responsibilities.
Required Experience
3+ years of relevant experience in program, administrative, office, or operations support, preferably in an international organization, development institution, private sector organization, or similar multicultural environment.
Qualifications
Bachelor’s degree
