Overview
Ensures that requests are handled efficiently and effectively to meet needs in the field. Makes information about potential or firm orders available to other logistics staff and those requesting services.
Key Responsibilities
- Receive, upload & work on and attribute Supply Requests (SR) in JDE ERP and other requests received in Service and task management database (STM).
- Ensure that all info relevant to SR should be sent and received through STM and duly filed.
- Meet with the corresponding purchaser to clarify the sourcing of the items and item codes to be used in the order.
- Forward, when necessary, SR to WHS or other Logistics source and follow up until the arrival of the shipment.
- Maintain SRs in the staging process until sourcing and lead times are confirmed for all items.
- Manage the scheduled pick date, the promised delivery date according to the sourcing.
- Systematically review SRs for accuracy, in communication with the customer, before submitting for approval.
- Establish and maintain the documentation process for tracking and monitoring for each SR.
- Update and close files.
- Follow up on incoming upstream orders to determine the lead time and date of arrival for better clarity to customers.
- Manage orders and requests until all lines of an order are fully dispatched and confirmed delivered.
- Treat orders based on the organization chart flow and treat internal requests as per threshold.
- Ensure JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy.
- Report to logistician daily on any problems that occurred, claims and unusual requests concerning open orders without delay.
- Provide requesters regularly with updated information regarding the status of their orders.
Required Experience
Typically, three to five (3 - 5) years’ overall professional experience. Three (3) years’ previous experience in administration or in a supply chain/logistics department.
Qualifications
University degree or technical degree with equivalent experience in logistics, administration or equivalent.
